CIPC has moved further away from email-based submissions, making its Case Management System the mandatory channel for several important processes. This is a practical change for companies, directors, practitioners and advisers who still rely on legacy email addresses when dealing with CIPC.

Following the implementation of the Case Management System on 27 March 2026, CIPC formally notified stakeholders that email-based submissions would be discontinued. From 31 May 2026, several email addresses were permanently decommissioned and are no longer monitored, including addresses for complaints, independent reviews, reportable irregularities, section 62 reports and business rescue matters.

The change is more than an administrative update. It reflects CIPC’s wider move toward more structured, trackable digital processes. For users, the benefit should be clearer case logging, more consistent routing and better visibility over the progress of submissions. But it also creates a new compliance risk: if a company or practitioner uses the wrong channel, an important submission may not be received or acted on.

Businesses should therefore review their internal CIPC processes and update any templates, checklists or saved contact details that still refer to old email addresses. Directors, company secretaries and advisers should also ensure that staff know when and how to use the Case Management System, particularly for sensitive matters such as complaints, legal documents, business rescue filings and statutory correspondence.